Keaton Kedigh

1. Computer Advisor; Advise clients, friends, and family on what they NEED when it comes to computers. Then searching, ordering, and installing the hardware/software.
2. Computer Technician; Assisted in building, upgrading, downgrading, operating system installations, software installations, website development, and server management.

Professional Experience

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• 2004-2005 | MOUSE CALLS COMPUTER REPAIR – Nashville, TN

Customer Service Employee
Computer Technician

1. Performed virus scans for multiple clients cleaning out their database of all corrupted files.
2. Reinstalled Operating Systems for highly damaged hard drives, due to Malware, Spyware and Trojans.
3. Upgraded hardware inside of computers, such as more RAM to accept an Operating Systems requirements, new hard drives, processors, and fans.
4. Performed data recoveries, windows registry editing, and reformats.
5. Performed second-to-none customer service VIA Email, Phone, In-Store, and Forums.

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• 2005-2007 | STAPLES – Nashville, TN

Sales Representative
Business Machines Department

1. Promoted Customer Service.
2. Pushed sales goals including extended warranty, Add-on purchases, and Staples Credit.
3. Adopted skills with Sales & Margin in a corporate work place which is vital for successful work flow and growth.

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• 2007-2009 | WALGREENS – Nashville, TN

Photo Specialist

1. Assisted customers in using the photo kiosk.
2. Trained new employees on how to operate and manage the Photo lab.
3. Processed in-store and online photo orders.
4. Specialized in Photo restorations, enhancements, enlargements, other photo manipulations.

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• 2012 | LIBRARY SYSTEMS / MIDDLE TENNESSEE STATE UNIVERSITY – Murfreesboro, TN

Faculty & Student Service Employee
Computer Technician / Library Administration

1. Pulled computers from the floor when damaged or non-functional.
2. Reinstalled Operating Systems & created images for all the floor model computers for the daily use of the public.
3. Upgraded hardware inside of computers, such as more RAM to accept an Operating Systems requirements, new hard drives, processors, and fans.
4. Performed data recoveries, windows registry editing, and reformats.
5. Ordered parts from damaged computers.

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• 2012 | Student Union Computer Lab / MIDDLE TENNESSEE STATE UNIVERSITY – Murfreesboro, TN

Faculty & Student Service Employee
Computer Technician

1. Will be Updated Shortly.

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• 1999-Present | SELF EMPLOYED

Computer Technician
Computer Advisor

1. Make House Visits for computer repair and diagnostics.
2. Introduce over the phone help and customer support through email.

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Other

1. Managed multiple LAN Tournaments. Dealing with networking a series of computers under one server for gaming competitions with teams in Middle Tennessee and Kentucky.
2. Do graphic designs on Photoshop to give websites a more professional look.
3. Build computers for friends and family.
4. Write and update multiple websites for personal and gaming use.
5. Operate and manage multiple gaming servers in Chicago.
6. Video editing
7. Level Designer for multiple videogames, including Unreal Tournament, Quake, Deus Ex, and Team Fortress. Utilizing the Tech 5 Engine, Unreal Technology, Source Engine, and Nvidia PhysX Applications.